配送ポリシー

Thank you for visiting and shopping at www.mujerdejoyas.com. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3-5 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Below is a Google Sheet provided by our shipping carrier with estimated USPS shipping rates:

https://docs.google.com/spreadsheets/d/1ZKtGNHHbXZ1_CMzIOVYRnijaYb4aR02zMOiGtCluUlk/edit#gid=1471049014

* Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

www.mujerdejoyas.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

www.mujerdejoyas.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

www.mujerdejoyas.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Prices are shown in US dollars. For conversion, we recommend using a Currency Converter.

Below is a Google Sheet provided by our shipping carrier with estimated USPS shipping rates:

https://docs.google.com/spreadsheets/d/1ZKtGNHHbXZ1_CMzIOVYRnijaYb4aR02zMOiGtCluUlk/edit#gid=1471049014

Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the receiving customer. Packing slips for international shipments cannot be marked as a "gift" or with altered prices.

International Orders may require 5-7 business days or more of additional processing time prior to shipment as we may need to consolidate items to one location for shipment.

Unfortunately many country's postal services can't handle the worldwide pandemic as well as the United States Postal Service. Until further notice, the following countries are not accepting inbound mail or packages.

Countries not accepting packages:

Brunei
Cuba
Eritrea
French Guiana
French Polynesia
Guadeloupe
Lao People's Democratic Republic
Martinique
Mauritius
Mongolia
Myanmar
Reunion
Saint Pierre and Miquelon
Samoa
South Sudan
Tajikistan
Timor-Leste
Turkmenistan
Yemen

Returns Policy

No Refunds

Due to the ongoing worldwide pandemic, we are not accepting returns at the moment. ALL SALES ARE FINAL. Sorry for the inconvenience.

Unfortunately, we cannot accept returns on gift cards.

You can always contact us with any questions by emailing support at mujerdejoyas@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Thank you for supporting our small business located in Los Angeles, California! Many blessings your way!